We want you to be satisfied with your ‘Old Vintage Bike’ experience, so we will provide a store credit to the value of the item purchased (excluding freight) if goods are returned within 14 days of the delivery/purchase date. In order for the credit note to be issued, the item must be returned in the original packaging, unworn, unwashed with all relevant paperwork and RAN form completed. Credit note is valid for 6 months. Customer is responsible for return shipping and handling charges.
Refunds are not provided for “change of mind” purchases but we will happily exchange or provide a credit note if exchange is taken out within 14 days of purchase.
Sale items cannot be returned or exchanged.
On the very rare occasion that an item is faulty or damaged, please notify us within 14 days of receipt by ringing +61 4375 00509 or email us on firstname.lastname@example.org and we will replace or refund the item on receipt and evaluation by Old Vintage Bike. Please include all relevant paper work and complete a RAN form.